“I am trying to return this item since about one week. I have a return number but am still waiting for the QR code. I called customer service and I was told that the QR code is being mailed yesterday. Not true. This is not a good experience and I doubt I will place another order”
“Zero R asked that we rate our purchase. However, we have not received the item. This saga has gone on for two weeks and we are not sure that this will ever be received. We love their products as they are first class but this has been a big issue. This was for a birthday...oh well, maybe next year.”
“I was trying to replace a Michelle Zero Restriction waterproof jacket I had purchased many years ago.
I accidentally purchased a size too small but was disappointed in the quality compared to my old jacket that I returned it rather than exchanging for a larger size.”
“I love your product. However on my last order, it was never shipped. Nor did I get a note saying why not. I had to call Zero Restriction and then suddenly the package got shipped.”
“The product is amazing BUT I NEED TO RETURN the smaller size and the site is down and still haven’t gotten anything or anyone to help get a printed return l”
“Had to exchange original for a size correction. I promptly returned the item via UPS with the understanding a replacement would be on the way. As of this date, I have received no follow-up, text, e-mail, or tracking info on the corrected size replacement. At this point, I'm out the original item and $260! Needless to say, I will not be doing any more business with Zero Restrictions.”
“Beautiful Product like all the ZR I own. However, I ordered it and paid for faster shipping to ensure it was delivered before I traveled to Ireland to play golf. It arrived late and I had to buy an overpriced rain Jacket at the course............Tim”
“Everything is fine but as usual with your company, it takes a month to receive my order even if I paid for a priority international mailing. This is poor service. Your competitors can deliver in less than a week.”
