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Ziffit Reviews

4.0 Rating 1,616 Reviews
73 %
of reviewers recommend Ziffit
4.0
Based on 1,616 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 16th June 2024
Donald Kevin Shorrock
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
2
Anonymous
Anonymous  // 01/01/2019
Scam- never got paid. They literally just type the word “paid” and have no tracking or feedback; I’ll also note SIGNIFICANT CONCERN with what they are doing with my bank account info then, as I was required to provide it. Have emailed and chatted and message customer service a dozen times; they’ve answered 2, and just keep providing an endless timeline (wait 2-3 more days, wait 5 more days, wait 72 more hours for their non-existent “finance department” to “look into it”) all with no resolution. Have very bad reviews on Sitejabber & Apple/App Store, and TrustPilot if you sift through the fake bot reviews.
Ziffit 1 star review on 5th June 2024 Ziffit 1 star review on 5th June 2024
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Posted 10 months ago
Awful company! They said they didn't receive 4 items, 2 of them were sets of reading books, so the highest valued items. I would advise anyone using them to take a photo of the books in the box to be packaged. This may help your case.
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Posted 10 months ago
We know that products were packed. So, to receive a not present for 7 items in the first email from them was beyond disappointing...Ziffit have a problem and now they have made it ours!
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Posted 11 months ago
TrustScore 1.5 out of 5 1.4 Company activity See all Unclaimed profile No history of asking for reviews People review on their own initiative Hawie Ellis Write a review Reviews 1.4 136 total 5-star 2% 4-star 2% 3-star 4% 2-star 6% 1-star 86% Sort: Your review is pending.Read more Hawie Ellis 12 reviews Rated 1 out of 5 stars Avoid Ziffit to avoid disappointment. I used Ziffit to sell some items recently. I spent ages sorting through books, CDs and DVDs, scanning as I went, and packaged those which Ziffit accepted and sent them off. Apparently they did not receive many of these items, and it was often those items that Ziffit had valued the most, that had not been received! They also do not return those items which they reject! How convenient. I filed a crime report with the local constabulary to report this theft. I wished I'd read the reviews on here before engaging with them. A large number of reviews report items mysteriously disappearing on receipt! Make of that what you want, but I will avoid this company in future, as I would advise anybody considering using Ziffit to do likewise. I wished I'd given the items to charity instead. Notably, Ziffit do not respond to reviews, and they do not respond when you attempt to contact them, which you can only do by email. Good luck trying to make a complaint to their 'complaints department', which probably does not exist, along with their customer satisfaction team. If I could give no stars it would still be too much credit for Ziffit.
Ziffit 1 star review on 13th May 2024 Ziffit 1 star review on 13th May 2024
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Posted 11 months ago
After continually scanning items and getting not taking at this time. I did finally get some that they wanted.I stated I needed to make the price up to £5.00 or 10 items. I scanned twelve monkeys dvd it stated Monkey business but presumed the code was fine. Did one cd Soul II Soul a PS game Monster Inc also despicable me box set played once. Get an email stating money been paid gone from £6 something now £3 something. Stated CD Soul II Soul was not in there the cd was 100 per cent in the box with the dvds and one game . Stated re Monkey business there scanner stated the film was that visually typed it in and excepted that 2. So kept the film but not paid re it as their system stated in correct film. The box set had only been played once re two of the film discs and the other never played. States disc damaged there are 3 discs in the set. So obviously I cannot prove the 3 discs were all fine however it states disc not discs. So two of the box sets discs are at the quality level that is excepted. But I get paid nothing at all re the 3 discs. I have seen a number of reviews where other people state that an item was sent in the box but the company then are stating the item was not in there this seems to be something that is happening to other people who are trading their items in. Personally I would not use this company again. Have used another company and I had none of the issues that I have had with this Company and that one was a much larger trade. If I could give 0 I would but sadly I cannot. So if you decide to use this company please ensure you take pictures of boxed items you send. Missing items from trades sent seem to be a regular thing. I know the items were in there. They never said what they were going to do with the two good discs from the box set and the dvd Twelve Monkeys.
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Posted 1 year ago
trusted them to soon and got ripped off. Paid only $60 out of the quoted $160. Unfortunately I was baited and then ripped off by "sellbackyourbook" aka "ziffit". When I first sold to them I sent them four books for their quoted price of $112. The transaction went smoothly and I was paid promptly with no problems at all. Because this went so smoothly I decided to send them more books the next go around. This time I sent 8 books total in two separate boxes. This is when they ripped the rug from under me. They ended up only paying me for 3 of 8 books. Claiming 5 of them were in such bad condition they could not offer me anything. These books however were in great condition much like the first box of books I sent them and they accepted with no problem. They went from them paying me the quoted price of about $160 to only paying $60 bucks. They also state their policy is to not return your books to you but they will "recycle" them to a third party. So you loose profit and they still gain from your loss. Luckily I hadn't sent off any of my other books to them yet or any high values books. Learn from my mistake and avoid doing business with this company if you can. I was able to find other companies to sell to, and I haven't had any issues since.
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Posted 1 year ago
BEWARE of dealing with this company. I wish I had read the reviews before sending my books, it seems other customers have also had the same experience as me. I sent off my "trade" and a week later they send me an email confirming the payout but several items were flagged as "Not Received" (including an expensive coffee table book) even though I scanned the books as I packed the box. I have emailed them to open an investigation because either the box was opened in transit (in which case I should be due compensation via their carrier) OR they were incorrect about not receiving items in which case I should be made whole. I will update this review once they respond, but if they do not make me whole I will be reporting to Action Fraud, Apple Store, etc. Will be reporting to Action Fraud and Apple
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Posted 1 year ago
Yep. Most of the books I scanned were rejected. Then I finally got one accepted. First time 51p, scanned again by mistake 30p. Books in pristine condition rejected..and don't even ask about cds the stupid app couldnt read the bar codes, so rejection again. 1hr out of my life wasted! Can't send photos as I've deleted the app., otherwise I certainly would.
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Posted 1 year ago
Efficient service and collection but I was extremely disappointed as again they said items missing and I Know they were all in the 1 box!
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Posted 1 year ago
failed collection on agreed day . Next time driver ran out of labels. Third time he said parcel was not there when it was . Still waiting for one box to be collected !! Ziffit let down by DPD
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Posted 1 year ago
Usually good service. Recently had books rejected for not being up to standard when I know they were immaculate / as new. Also being told that certain books were not included in the sent parcel, when I know they were. I know I ticked that I agreed to the t&cs, but it is annoying.
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Posted 1 year ago
Very easy scan the items get the best offer pack the items get free shipping next day payment in 3/4 days as I sell for charity I am very pleased with trading with Ziffit Joe condy
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Posted 1 year ago
Dealt with very quickly. Prices paid could be better.
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Posted 1 year ago
Great way of de-cluttering and making a bit of cash as well. Love it! Great pick-up service and prompt payment.
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Posted 1 year ago
Didn’t collect on day agreed . Said we weren’t in but we were! On second attempt only took one of two boxes .Driver said he’d come back as run out of labels . Still waiting for second box to be collected .
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Posted 1 year ago
As a charity, we regularly deal with Ziffit. Every transaction has been smooth from submitting the order to receiving our money. Very pleased with the service
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Posted 1 year ago
all worked fine no problems,easy pickup and quick payment
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Posted 1 year ago
Books required quickly added up. Collection site was close by and easy to access. Payment was prompt well within defined timeframe.
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Posted 1 year ago
First time I have used Ziffit. It is straight forward and the instructions are easy to follow. Use the app as it is much quicker and easier than typing in barcodes. Took my box to the local shop and was rewarded with an email to say it had been received. Th money was in my account within a few days. A very good experience.
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Posted 1 year ago
First class service easy to use app and good competitive prices paid. Highly recommend
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Posted 1 year ago
Ziffit is rated 4.0 based on 1,616 reviews