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Ziffit Reviews

4.0 Rating 1,616 Reviews
73 %
of reviewers recommend Ziffit
4.0
Based on 1,616 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 16th June 2024
Donald Kevin Shorrock
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
2
Anonymous
Anonymous  // 01/01/2019
straitforward transaction
Helpful Report
Posted 2 years ago
The site is easy to use & lower qualifying make a sale more likely. Not happy that only 1 method of delivery available as it is not convenient for my location.
Helpful Report
Posted 2 years ago
Easy to scan items, box up and drop off at InPost locker, quick turnaround on funds being sent
Helpful Report
Posted 2 years ago
DPD never turned up to collect my parcel for ziffit. They sent a message saying they'd called but i wasnt in, when in fact I was in, looking out the window for them! I rang their customer line and was told I'd be called back within the hour and my parcel would be collected that day.... 6 days on and no parcel collection and no phone call.
Helpful Report
Posted 2 years ago
Easy to use. Seems to vary quite a lot about which books you want.,
Helpful Report
Posted 2 years ago
Not all my books were assessed. I sent a set of small books but it seems they only looked at one and said the others were missing. I have had an email saying they were looking into it but so far I haven't heard anything. It is only a small amount of cash but means a lot to me.
Helpful Report
Posted 2 years ago
good enough service, efficient and speedy, but cash given quite low
Helpful Report
Posted 2 years ago
Ziffit were fine but InBox has put me right off. Lugged a heavy box for the 20 minute walk to the nearest, four days running. Locker full up each time. Finally dropped box off in nearest charity shop. Never had a problem when you sent out a label for a courier service. Maybe think of your older, disabled, non driving customers.
Helpful Report
Posted 2 years ago
Excellent company very helpful customer service Would always recommend this company
Helpful Report
Posted 2 years ago
I find it hard to trade, as you need so many items to enable a collection, unfortunately music magpie make it much easier
Helpful Report
Posted 2 years ago
Every stage was very efficient and easy
Helpful Report
Posted 2 years ago
No one on the phone when I needed a quick answer...... I sent an email to 2 of the advertised help departments....one came back as unknown and days later the other hasn't yet responded..... shocking
Helpful Report
Posted 2 years ago
Been using the service since 2018 and they have improved no end, very prompt,great couriers,speedy service,what more could you ask for. Also easy to contact if you have an issue and they are always helpful.
Helpful Report
Posted 2 years ago
I use Ziffit to sell donated books from a volunteer library and they are excellent in all respects. Don’t really understand their pricing structure but it is a significant income for the library. However, I sent them about 20 OS maps which I personally owned and they said that they were not valid for sale. I asked them to return them but it was extremely difficult to arrange to get them back so I lost them with no payment. Ho hum!
Helpful Report
Posted 2 years ago
All good. Price was reasonable delivery was easy and payment was quick .
Helpful Report
Posted 2 years ago
Ziffit is often a buyback buyer where other companies aren't. More importantly, the cart data is not volatile. I've had many problems with other sites "forgetting" what they said they'd purchase and then having to start over from scratch. This is not the case with Ziffit, which I greatly appreciate.
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Posted 2 years ago
EXCELLENT SERVICE AND PROMPT PAYMENT.
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Posted 2 years ago
Website is easy to use. Items collected from on on chosen date. I have used Ziffit many times and never had any problems. Payment is always prompt
Helpful Report
Posted 2 years ago
below the usual standard of service - DPD didn't pick up twice, I'd stayed in on purpose, then Ziffit told me they could not override the system to make another arrangement - I had said I'd take the box to a drop-off point, but they said that's not possible as it was on the system as courier collection. If the system fails, it's ridiculous that nothing else can be done, just repeating what didn't work.
Helpful Report
Posted 2 years ago
Easy to do. They collect items from your house.
Helpful Report
Posted 2 years ago
Ziffit is rated 4.0 based on 1,616 reviews