Zippity Reviews

Name: Zippity
Address: 1167 Massachusetts Ave, Arlington
Rating: 4.84

4.8 Rating 2,184 Reviews

97 %

of reviewers recommend Zippity

Company Reviews

Questions

Metrics

4.8

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

8608087099

Location:

1167 Massachusetts Ave
Arlington
02476

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic - so convenient and love the mints - nice touch!”

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(Amica Mutual Insurance) - Posted 5 years ago

“Always helpful and very responsive to questions!”

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(Fidelity - Merrimack) - Posted 5 years ago

“Great first experience! Easy to use while at work - win, win!”

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(Frito Lay - Plano, TX) - Posted 5 years ago

“Zippity simplifies the entire process! Easy to book and all services done when I leave the office! Great convenience!!”

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(Amica Mutual Insurance) - Posted 5 years ago

“While the parking location was a little unfamiliar to me, the service was good. I really liked the service report and the update sent to let me know what was being worked on next. The way the final report was organized gave me a clear picture of the overall status of my vehicle and its systems. I loved it! I would use this service again.”

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(Frito Lay - Plano, TX) - Posted 5 years ago

“The convenience factor is huge, service was excellent.”

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(Amica Mutual Insurance) - Posted 5 years ago

“Always do a great job and I love the service!”

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(Fidelity - Merrimack) - Posted 5 years ago

“It was a great experience. I appreciated the communication, the photos, the ease of use and great customer service. This is a terrific service. And, thank you for vacuuming my car.”

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(Dartmouth College) - Posted 5 years ago

“Really easy and convenient”

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(DHMC) - Posted 5 years ago

“I have consistently been happy with Zippity's performance.”

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(400 Riverpark Drive) - Posted 5 years ago

“I really link the contact with me through out the experience. It is a little pricy but he transparence of the cost break down, service and contact with me is worth it. Thank you.”

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(Mercer - Norwood) - Posted 5 years ago

“My car now needs an alignment which it did not prior to the service. I am not sure if putting the incorrect amount of air in my tires may have caused this problem, however, the morning I left the car it was driving fine and as of now, the car is pulling right.”

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(400 Riverpark Drive) - Posted 5 years ago

“na112153215313”

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(Fidelity - 2 Destiny Way, Westlake) - Posted 5 years ago

“Couldn't be happier. The convenience is incredible. Drop your car off and pick it up when you leave to go home. How easy!”

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(Mercer - Norwood) - Posted 5 years ago

“Excellent experience. They were able to help me choose and order tires and able to help me with basic maintenance of the car as needed. Above all, the convenience and ease of the process makes this very worthwhile - would highly recommend.”

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(DHMC) - Posted 5 years ago

“Easy to schedule, easy to drop off keys...loved getting into my clean truck.”

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(DHMC) - Posted 5 years ago

“*People were nice. I assume the work was done well - hard to judge quality of an oil change and tire rotation. Was nice to have the car care done at work. Price was reasonable. * The Low Tire Pressure light can on in my car after a mile or driving. I called, and Nico quickly gave me instructions on how to turn it off. I haven't seen any evidence that there was low tire pressure since then. * Might be useful to be able to specify a narrow time for the car service, rather than all day. Perhaps I could have specified a narrower time. Will look next time. * Was a little surprised that there were so many warning for potential future service. This included a warning about tire tread wear, though I have only 13K miles on the car. But if these things are real, it's good to know. Some customers might wonder if you were trying to get additional work. You might think about how to present the warnings in more effective way.”

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(Mitre - Bedford, MA) - Posted 5 years ago

Hi Steven, I lead our Customer Experience team here at Zippity and I just wanted to thank you for taking the time to provide us such thoughtful feedback on your service with Zippity this week. It’s this type of detailed commentary that helps us improve our customer experience for everyone so I appreciate you sharing your thoughts. I’ll respond privately to your questions pertaining to your vehicle. Best, Kate Hitchner

Posted 5 years ago

“Pretty streamlined. No issues.”

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(Schneider Electric) - Posted 5 years ago

“Very through and informative service. I would recommend and will use the service again.”

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(Mitre - Bedford, MA) - Posted 5 years ago

“Good feedback on areas of car that will need future service”

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(Waters Corporation) - Posted 5 years ago

Zippity is rated 4.8 based on 2,184 reviews