Zippity Reviews

Name: Zippity
Address: 1167 Massachusetts Ave, Arlington
Rating: 4.84

4.8 Rating 2,184 Reviews

97 %

of reviewers recommend Zippity

Company Reviews

Questions

Metrics

4.8

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

8608087099

Location:

1167 Massachusetts Ave
Arlington
02476

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the opportunity to speak with both James, the mechanic and Nico in the office. The level of customer service I received was light years beyond the best customer service I've ever had. They were was a small issue where I was going to have to postpone my service. I expressed some concern about driving on a road trip this weekend and they provided a solution that gave me the peace of mind I needed. Both James and Nico were very professional, courteous, understanding and excellent problem solvers. I will continue to use Zippity regularly. I can't say enough good things about my experience. Well done, Zippity! You're doing it right!”

Helpful Report

(Ocean Spray - Lakeville) - Posted 6 years ago

“First time it was absolutely stress- free to give car for servicing. Quick efficient key drop at work, very clear service/charges menu, friendly technician and efficint on-time return keys...Lokking forward to use Zippity again”

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(Schneider Electric) - Posted 6 years ago

“Not in your control -- but it would be nice if the service were a little closer to my building (900 Salem St.) in Smithfield.”

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Posted 6 years ago

“Maybe send a text message to alert email on additional service inquiries that require immediate attention and response.”

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Posted 6 years ago

“Extremely convenient! I couldn't believe how easy the whole process was. I appreciated the am reminder text with the checkin link and then loved the updates throughout the day. Pictures via email were great too so I could see the problem areas clearly. I was very impressed with their services, and I will be using them again!”

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(Putnam Investments) - Posted 6 years ago

“Car looks the cleanest it's been in 4 years...excellent detailing”

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(MathWorks Lakeside Campus) - Posted 6 years ago

“Woulda been great if you could diagnose my warning lights with the same tool as the Ford technician, but by your own admission you can't. Not blaming you guys; I've had other trusted mechanics tell me the same. Still: That'd be great.”

Helpful Report

(Schneider Electric) - Posted 6 years ago

“For the most part very impressed with the service. Communication was top notch in letting me know the status of my car and recommendations for additional service. The only thing i would have liked was to have the front inside windshield cleaned. I paid for the extra service to do the front interior. The windshield had some residual cleaner sprayed on it from cleaning the dash and I thought the windshield cleaning would have been part of this service. Otherwise very impressed and I will use this service again.”

Helpful Report

Posted 6 years ago

“Great Customer Service. Prompt Emails highlighting what needed to be worked on. Also noted of work that did not need to be done immediately saving me some money since i scheduled the work.”

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(Schneider Electric) - Posted 6 years ago

“A little overpriced. 39.99 for a an air filter change! Moreover, I feel a little bit of wobbling of tires after the rotation. Otherwise , all good and very convenient in terms of the logistics. Thank you.”

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(Fidelity - Merrimack) - Posted 6 years ago

“Super Convenient and very Professional”

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(Fidelity - Merrimack) - Posted 6 years ago

“A little expensive.... but it was very convenient! And they did great!”

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(New London Hospital) - Posted 6 years ago

“I am very impressed with the service! I will certainly be back and have already been telling coworkers.”

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(Fidelity - Merrimack) - Posted 6 years ago

“I really liked your responsiveness and skillful and appropriate use of technology. I particularly liked the text saying you were on schedule to get my car done, the picture of my car when you started working on it (so I knew you had found my vehicle), and the picture of my air filter when you suggested replacing it. The only improvements I can suggest is better signage marking the lockbox location and a more sturdy feeling lockbox. Somebody could dislodge that lockbox with a single kick and break it open with a standard hammer, stealing all the cars.”

Helpful Report

(MathWorks) - Posted 6 years ago

“Very convenient to have this done right at work. I thought there might be a engine skipping issue but your diagnostic service did not find anything, and did not charge me for the diagnosis.”

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(Waters Corporation) - Posted 6 years ago

“It was so easy to schedule an appointment. Extremely convenient service. Great job!”

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Posted 6 years ago

“Some areas missed in back - around doors. Front looked awesome!”

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(Dartmouth College) - Posted 6 years ago

“Although the interior detailing was well done, it is a little expensive but I appreciate that fact it was done on-sight. Thank you!”

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(Timberland) - Posted 6 years ago

“The good thing was I did not have to go to a dealership or a mechanic. Everything was stated upfront. This was my first visit and I hope my subsequent visits are also good and I don't get the feeling that they are trying to rip me off by just making up problems.”

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(MathWorks Lakeside Campus) - Posted 6 years ago

“AWESOME job detailing my dog hair covered SUV! Would use again!”

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(Ocean Spray - Lakeville) - Posted 6 years ago

Zippity is rated 4.8 based on 2,184 reviews