Zippity Reviews

Name: Zippity
Address: 1167 Massachusetts Ave, Arlington
Rating: 4.84

4.8 Rating 2,184 Reviews

97 %

of reviewers recommend Zippity

Company Reviews

Questions

Metrics

4.8

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

8608087099

Location:

1167 Massachusetts Ave
Arlington
02476

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“done on time. thanks”

Helpful Report

(Takeda) - Posted 5 years ago

“Extremely convenient and professional. Love the text and e-mail updates.”

Helpful Report

(Amica Mutual Insurance) - Posted 5 years ago

“It was advertised to us that the service was going to be performed in the parking lot, not 1 mile away. You took my car across a freeway without my consent. That is not cool!”

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(7800 Dallas Pkwy) - Posted 5 years ago

Good afternoon, Shabnam, We wanted to thank you for filling out our survey and providing feedback. It is extremely important to us. We do sincerely apologize that it was not communicated to you that your vehicle would be valeted down the road. We had a miscommunication with our point of contact at your company, where we were under the impression, the employees were aware of this. We already have our Account Manager speaking with your company to make sure that your coworkers know about the valeting of vehicles when we offer our service. Your business is extremely important to us. Please let us know if there is anything we can do to make this right. I look forward to hearing from you. Thanks, The Zippity Team

Posted 5 years ago

“So convenient, fair prices, and super friendly customer service.”

Helpful Report

(DHMC) - Posted 5 years ago

“Smooth, easy, well-communicated and great work. The fact that I didn't miss a second of work and was able to et my car fixed simultaneously was a huge relief. Thank you.”

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(DHMC) - Posted 5 years ago

“Quick and easy. Service was done whileI was working so I did not waste a day off to get it done. I had to text a question to Zippy and they were super fast to reply.”

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(DHMC) - Posted 5 years ago

“Great fast and easy to schedule!”

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(JC Penney / NTT) - Posted 5 years ago

“Absolutely love this service!!”

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(Staples) - Posted 5 years ago

“Vehicle seems to work fine so have to assume the job was done correctly. Concerns was I expected the job to be completed where I work. I went out to check and they took my vehicle somewhere else and fixed it. I was not aware that was the intention. Your key box is not secure. Very concerned someone can just take the box and run. Break it open and get the keys out. Easy to see what cars are available. Finally, I know communication is essential, but when I tell you I want my back breaks fixed you they call to tell me my back breaks are bad; response is no kidding. Look at the ticket I submitted prior to recommending fixing the vehicle. Thank Your Robert Michel”

Helpful Report

(7800 Dallas Pkwy) - Posted 5 years ago

“Great job!”

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(JC Penney / NTT) - Posted 5 years ago

“Good communication!”

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(Fidelity - Smithfield) - Posted 5 years ago

“Service was great and convenient. I was updated about an issue I was already aware of but happy to know they were looking out for my safety. On a side note - the below question "How would you rate the customer service you received?" has a series of boxes where are unmarked, so I cannot answer. I would give a good rating for the customer service.”

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(Putnam Investments) - Posted 5 years ago

“I really like your responses through text. Thank you so much.”

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(Dartmouth College) - Posted 5 years ago

“Zippity is so convenient, can't beat it.”

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(300 Baker Ave) - Posted 5 years ago

“The best service. Maybe my favorite new business.”

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(Dartmouth College) - Posted 5 years ago

“Loved it! So much more affordable than my dealership and I loved the diagnostic check. It's easy for me to understand and I've already learned so much about my car!”

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(Tyler Technologies) - Posted 5 years ago

“Nico and the crew always take great care of us! Thanks to all!”

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(DHMC) - Posted 5 years ago

“Just so easy and convienent and not a bad price!”

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(Fidelity - Merrimack) - Posted 5 years ago

“Great customer service”

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(Fidelity - Merrimack) - Posted 5 years ago

“Will always use Zippity. I have never gotten such a detailed report on my car from previous oil changes. I never even knew what a cabin air filter was until Zippity brought it up to me! Worth the expertise and love having them come to my work for the convenience as it is one less thing off of my mind.”

Helpful Report

(Fidelity - Smithfield) - Posted 5 years ago

Zippity is rated 4.8 based on 2,184 reviews