“We have not received the helmet and no one has replied to my emails asking about the status of delivery.
The scooter is great quality & I’m looking forward to letting my son have a go once we receive the helmet.”
Hi Rosanne,
Our apologies, but we did not receive any tickets from your email or under your name. But please let us help you with your concern.
Your order went out the day after it was ordered. It's currently with Australia Post. Based on the tracking details of your order, it is expected to be delivered between September 22 - September 28.
Australia Post has been struggling to keep up with demand and many of their staff are having to self isolate due to COVID.
Your delivery is still on the way, so please be patient, it should arrive soon.
If in case you will not receive your helmet on the expected delivery date, please send us an email at info@zoomy.com.au
Kindest Regards,
Zoomy Leisure
Posted 3 years ago
Hi Rosanne,
Apologies if you've sent us email but we haven't received your email. All email we receive goes into our customer support system and we can't find any email from you. Sorry if it's gotten lost.
On another note, we can see that the helmet has now been delivered. Hopefully it's to your satisfaction and you'll consider revising your review.
We sent your helmet out the day it was ordered. Australia Post has seen an unprecedented increase in demand and they're short staffed due to employees having to self isolate. Unfortunately this means everyone is having to wait a bit longer for their parcels.
