“Zooplus.co.uk are always prompt with generally 2 day delivery of Royal Canin Mini Dog Biscuits and have an excellent range of dog and cat food and trats and toys etc. They are very competitively priced as well and there service since i have used them for a few years excellent. Well Done and Keep up the great work, They also donate points to animal rescue centres or you can keep them for treats for your pet. Yodel Delivery within 2 days of order. Evri tend to be slower at deliveries. Give you the choice of service for delivery.”
“SCAM cancelation policy.. Company isn't as genuine as you would think, if you place wrong order, forget they listen! I tried to cancel seconds after ordering but there was no such option even though they would try to gaslight you there was. they won't let you cancel, then you need to wait nearly a week for delivery of the wrong items. I made mistake ordering dog food for large amount of money, they won't let me cancel and I have no funds to buy correct dog food. The customer help line will fill you in with empty apologies and gaslight you. Id never buy anything from them again as they cancelation policy is SCAM. I did inform a girl at customer service I will put negative review if they refuse to cancel it to which she replied its not a problem and I am welcome to do that so here you go I will do it everywhere I can .”
“Dissapointong, should have read all negative reviews before I ordered from you. I ordered cat food you sent cat litter. I will contact CAB consumer line as by other reviews it seems you are not that good at re imbursing people their money.
No UK NUMBER to contact you”
“Zooplus have been extremely understanding and generous…I made the mistake of ordering 12kg of Royal Canine puppy bulldog food instead French bulldog puppy food and they have not only refunded me but also have asked me to donate the bulldog puppy food to an animal charity ❤️🐶 🐾”
“Terrible experience. No quality control. Received a faulty cat tree.. Was meant to be uplifted on 2 separate occasions. Couriers did not arrive. Meanwhile a new cat tree arrived with a part missing. Still waiting on my £125 refund and have a large boxed cat tree in my hallway whilst lost 2 days sitting waiting for a courier. Use another Company!”
“Customer service very poor, they ignore your questions & just give standard replies, are there any human beings working there or is it all automated ? would not honour a discount code THEY sent me.”
“Shocking customer service, having used for a number of years, when things go wrong you are met by robots with no brains who couldn't give a monkey’s, never again. Common Zooplus get your customer service dept into gear. Regards Ex-long term customer”
“Shocking customer service, having used for a number of years, when things go wrong you are met by robots with no brains who couldn't give a monkey’s, never again. Common Zooplus get your customer service dept into gear. Regards Ex-long term customer”
“Having been a customer for a number of years, I received a mail-shot with discount code (nice touch I thought), sadly the code didn’t work. When you try to contact them they send a standard reply saying ‘I the customer have done something wrong’, very frustrating & extremely annoying. That was the last time I use them, clearly run by robots without brains.”
“Reliable ,great selection,always has stock of the items we want.Great value for money ,speedy delivery and items never damaged.Always recommend to family and friends.Terrific cash back and reward offers”
“Cheapest supplier of dog food around. My dog is on Royal Canin vet diet for colitis and Zooplus are on average £40 cheaper than vets and £20 cheaper than the usual pet supply shops. 14kg bag £59.99 cheaper if you have a loyalty coupon. Wolf of wilderness brand human grade ancestral dog food is also brilliant quality for dogs without digestive issues like my Weimaraner.”
“I have purchased dog food from Zooplus for the last 6 months and have found that their prices are very good and the products are as described. I congratulate them on their prompt delivery which is usually within a few days.”
“Asked them a question about the product I had purchased from them as was unsure if it was faulty. I never received a response. I am using the item purchased but I'm not happy with the lack of communication from zooplus.Co.uk”
“Avoid this company like the plague,...
Ordered on a Sunday told delivery would be by the Wednesday, on the Tuesday i noticed the order status had not changed so contacted them and was told they have a large back log in the warehouse but my order would be delivered within 48 hours (have an email from them stating this also).
Thursday i found the status of my order had still not changed so have called them again (their response centre agents are very rude!) and again was told exact same line backlog in warehouse and that my order was not despatched yet so i asked exactly when it would be despatched and was told 'I do not know' and that i probably wont be this week...
Have asked for them to cancel my order and if they do not i will do a claim through papal.
Absolutely useless avoid.”
