ZUPAPA Reviews

Name: ZUPAPA
Address: 501 Silverside Road, Suite 105, Wilmington, Delaware
Rating: 4.85

4.9 Rating 320 Reviews

97 %

of reviewers recommend ZUPAPA

4.9

Based on 320 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

Visit Website

Email:

offcial@zupapa.us

Location:

501 Silverside Road, Suite 105,
Wilmington
Delaware
19809

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was outstanding!”

Helpful Report

Posted 2 years ago

“This is a wonderful purchase!! We did have difficulty putting the poles and pads up well & think the net is a bit off because of that. Outside of this, it was well worth every penny”

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Posted 2 years ago

“About two years ago I purchased a 15 inch trampoline from Zupapa through Amazon. Within the first year we had a wind storm which destroyed the trampoline. I reached out to Zupapa concerning how I could get parts to repair it. I sent an email to Zuppa and there representative Yummy work with me to get the parts that I needed for size trampoline that I have. She is very knowledgeable and I would highly recommend her to anyone who is looking for replacement parts for their trampoline.”

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Posted 2 years ago

“Although we had some issues with delivery (our box 3 had gotten lost in shipping), the customer service was excellent. I was a little skeptical at first because there was no phone number (only email), but Betty returned each one of my correspondences by the next day and they shipped me out another box 3 without hesitation. Great customer service!”

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Posted 2 years ago

“GREAT CUSTOMER SERVICE!! I have a Zupapa 12' Trampoline that I bought on amazon over a year ago, and when a bad storm bent 3 of the safety net poles, I e-mailed customer service and got an immediate response. Cicely was an amazing customer service representative and FedEx'ed new poles that arrived within a couple days of initiating my claim.”

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Posted 2 years ago

“I think this is by far the best Trampoline!! Exceeded my expectation & the shipping is fast! Highly recommended!”

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Posted 2 years ago

“Replacement net fits perfect and looks great! I'm glad I saved the foam pole covers because the replacement net did not come with it.”

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Posted 2 years ago

“We purchased our trampoline over a year ago. A couple of the framing poles were damaged beyond repair recently and Zupapa sent me the replacement parts within 3 days, no questions asked. We are very pleased to have our trampoline back. Thanks Zupapa.”

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Posted 2 years ago

“We purchased this trampoline in 2020 and loved the higher weight limit so it could grow with the kids. It’s how 2022 and because of a hurricane, the trampoline was flipped, bending all of the support poles for the netting. We contacted Zumpapa and they responded quickly, replacing all of the poles that were bent at no cost. I would recommend this brand to anyone just for the customer service alone.”

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Posted 2 years ago

“I was extremely impressed with the attentiveness and prompt response time I received when I reached out for a replacement piece for my trampoline. Wendy went above and beyond to make sure I was happy and that all of my questions were answered. She was very thorough so that she could ensure that the proper piece was replaced and that I was happy with the product overall.”

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Posted 2 years ago

“Angie was very helpful replacing the parts I had a problem with. They were the right parts also.”

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Posted 2 years ago

“Outstanding customer service”

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Posted 2 years ago

“Used product for a year and some netting was damaged. Zupapa went above and beyond with product replacement and excellent communication. Refreshing surprise to have this good service!”

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Posted 2 years ago

“Excellent customer service! Needed a few replacement parts for a 12 foot trampoline, and emailed the company. Yummy responded immediately and identified exactly what I needed.”

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Posted 2 years ago

“Have had the trampoline for 2 years and it has held up great in the Las Vegas sun. Finally the safety net started to fall apart. Emailed the company and got a quick reply from Yummy and was able to figure out which net I needed just from a picture.”

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Posted 2 years ago

“Great experience. Very fast helpful customer service. My son loves the tent swing. (So do I). I have recommended your company to everyone. Thank you so much.”

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Posted 2 years ago

“Great customer service!”

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Posted 2 years ago

“I ordered a 2022 saffun trampoline and the tree swing. I am super impressed by how fast the shipping time was and how well organized the parts and instructions are. Everything came perfect and the quality is perfect as well. Also my child got excited about the grip socks that came with it, it's the little things. Overall very impressed with this purchase.”

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Posted 2 years ago

“Excellent customer service. This has been a great trampoline (15ft), kids love it. I had a part break and I emailed customer service. Joy the CSR at Zupapa responded right away, was polite and knowledgeable, asked a few questions and the part was rapidly sent out. She did an outstanding job. Thanks Joy!”

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Posted 2 years ago

“I love my Zupapa! It’s fun to jump on and you don’t even feel like your working out!”

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Posted 2 years ago

ZUPAPA is rated 4.9 based on 320 reviews