“
Jasmine was fantastic at getting our replacement parts to us in a couple of days. Great customer service!!!
”
posted 1 year ago
- Anonymous
“
Ordered a replacement net. It was on back-order, which was a bummer, but understandable. Customer service rep Betty did a fantastic job of communicating the status while I waited. Prompt, polite, and professional. Order arrived as promised. This is a good company that cares about keeping its customers happy.
”
posted 1 year ago
- Scott
“
We bought our ZUPAPA 15foot trampoline and we LOVE it! We needed a replacement net and were helped by customer service and are pleased with our purchase!!
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posted 1 year ago
- Ashley M
“
Our 25 year old son with autism LOVES trampolines... we've had one for over 20 years. ZUPAPA is far superior in quality and customer service!!! All three times we've had structural issues (our son jumps hard and for hours) they have happily sent free replacement parts. Elaine assisted me most recently by sending some needed springs, again free of charge. I'll never buy another brand again. Thanks ZUPAPA!!!
”
posted 1 year ago
- Karla H
“
Quality product with great customer service. Pearl was terrific to work with when we needed to replace a part. Can’t say enough good things about the customer service and product!
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posted 1 year ago
- Kerrie L
“
I had a part that I needed to replace, so I emailed customer service and they contacted me back immediately. It was such an easy process and the part was at my house within a week. My son can now enjoy jumping.
”
posted 1 year ago
- Mary-Ann M
“
We love our new trampoline! So happy we choose this brand and ordered directly from the company (vs Amazon). The quality and safety features are amazing. We had a few missing springs upon delivery (the box had been slightly damaged in shipping). Customer service was so quick to respond and mail us new ones! Very impressed!
”
posted 1 year ago
- Chelsey L
“
Amazing customer service. We purchased our trampoline 5 years ago and we needed to replace the safety netting. I emailed their customer service and Betty worked with me to make sure we got the correct netting for our trampoline. Kids are so excited to use the trampoline again.
”
posted 1 year ago
- Jasna K
“
We bought a ZUPAPA trampoline 3 years ago. It’s still going strong but we did have a piece break due to some crazy kids. Betty at ZUPAPA responded to me quickly and sent out a new part in no time and at no charge. We fixed the trampoline easily that same day. Their customer service is awesome!
”
posted 1 year ago
- Kate V
“
My contact with Pearl at ZUPAPA was excellent. She gave great customer service and the prices are very fair. I will use them again in the future.
”
posted 1 year ago
- Sharon M
