ZUPAPA Reviews

Name: ZUPAPA
Address: 501 Silverside Road, Suite 105, Wilmington, Delaware
Rating: 4.85

4.9 Rating 320 Reviews

97 %

of reviewers recommend ZUPAPA

4.9

Based on 320 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

Visit Website

Email:

offcial@zupapa.us

Location:

501 Silverside Road, Suite 105,
Wilmington
Delaware
19809

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a trampoline a few weeks back. I am still waiting on 1 of the 3 shipments. I've contacted customer support multiple times and wait days for someone in China to respond. They told me that they sent out the additional missing box and provided me with a tracking number. The tracking has shown for a week that a label was created with Fed Ex. I would NEVER recommend this product to someone else based on the poor customer service. There is not a phone number to reach an agent. You can only email with China and wait days for a response. Still waiting on the third box....”

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Posted 1 year ago

“We are still missing the top pole. My mother in law requested one and another bottom pole was sent. I really need this pole to secure the safety netting.”

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Posted 2 years ago

“No one answers emails or their chat system. No phone number listed to call support either ! We have an order we needed to modify and no way to get any help. wondering if all of these reviews about good support are fake?!”

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Posted 2 years ago

“Disappointing. The bands are always snapping off.. I would like to send it back but toss the thick box it came in. Took me a 1/2 to open.. very thick staples”

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Posted 3 years ago

“We had a horrible experience with the company. First, our trampoline arrived without all of the parts. We had planned on giving it to our kids as a surprise for Christmas. Needless to say the Christmas surprise was ruined. Once customer service finally did get back with us it took 3 days to send the package and then they shipped it standard mail- which took even longer. It was after new year’s before my kids got to have fun on something that was a mere lack of quality control.There is no customer service phone number . You must deal strictly through email. It is not an American company. I would never have purchased through them if I realized this was how problems were handled.”

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Posted 3 years ago

“We have received no response from our email. We understand it’s Christmas, but we expects response on Monday . Hopefully we can leave a better review at that point”

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Posted 3 years ago

ZUPAPA is rated 4.9 based on 320 reviews