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Chattermill

Unified customer feedback analytics for the world's fastest-growing companies

About Chattermill

With Chattermill you can take unstructured customer feedback from a variety of sources and generate clear and actionable insights in real-time. Gain an edge by unifying, measuring, and analysing all your customer feedback, identifying themes and sentiment with human-level accuracy. AI-based insights help track how customers feel about their experiences identifying the areas that impact customer experiences the most. Chattermill is trusted by the most forward-thinking brands in the world from Zappos, Uber, Spotify, HelloFresh, Tesco, and many more.

“The integration between Chattermill and Reviews.io allows us to seamlessly feed the data through from Reviews.io to Chattermill alongside our other data sources such as NPS, so that we can understand our reviews data separately or alongside our other feedback sources. This has helped us consistently deliver a unified, streamlined experience for customers, whilst at the same time offering the signature care and delight that Bloom & Wild are now so well known for.”

Kirsty, Macdonald at Bloom & wild

Chattermill and REVIEWS.io

Connect your Review.io data to Chattermill and analyse customer feedback and conversations, making it easy to find actionable insights. Analyse Review.io feedback at scale with our customer-trained AI - surfacing the most critical themes that are driving positive and negative sentiment. You can use the in-depth analytics capabilities to build custom charts and dashboards to dive deep into customer feedback across different customer segments. It's never been easier to find out why people love using your product and what holds people back from enjoying your product. The integration ensures you can react quickly and track issue resolution when issues that you care about surface among your customer base.

Use cases

Bloom & Wild uses a 97% increase in NPS to drive revenue growth.

"Chattermill enables us to truly connect with our customers by helping us identify complex pain points in multiple areas based on direct feedback for each and every team to act upon.” https://chattermill.com/customers/bloom-wild
Boosting product NPS over 200% by combining sources of feedback.

“Chattermill has played a pivotal role in swiftly spotting operational issues to enhance our physical product and online experience.” https://chattermill.com/customers/moo