Ordered this in December and arrived less than a week later. Email and communication from store and delivery person was excellent. I have been using the treadmill consistently for just over a month at the time of writing this review. There was some assembly required and it is very heavy, so you will need two fairly able people to move it into place and put it together. Read the instructions carefully to avoid having to backtrack! Ongoing care instructions are also easy to follow. The treadmill is very sturdy, something that was important to my husband and I as we are both over 100kgs. The controls are basic and easy to use, and I find the incline sufficiently challenging to get a decent work out, and I’m no where near the maximum setting yet! I use it predominately for walking, and my husband is jogging/running. We find it suits both of our needs well. It runs fairly quietly - I use it in the early hours of the morning and it doesn’t bother others sleeping in the house (which is mostly open plan). Overall we are very happy with the treadmill and hope that it continues to serve our needs on our fitness journey!