I would give 10 starts if that option were available. From just placing my order I noticed I made a mistake on the shipping address. I emailed immediately and receive a prompt reply from a young lady assuring me she fixed my mistake and all was good. My plants arrived and looked great. The packaging was spot on. I am so excited to watch them grow. They look great and each morning when I check them my heart is warmed. This company has a customer for life. I also love orchids and my orchid starters look great. Hopefully they all will love living with us as much as we are excited to care for them.