I bought a Velectrix Brunswick ebike from 99 Bikes at Kogarah in February 2024. The headlight stopped working a month later so I returned my bike to 99 Bikes Kogarah who put a warranty claim to Velectrix for this defect. Velectrix told them that the headlight is not covered under warranty, however 99 Bikes replaced this headlight at their cost. Velectrix claims on their website that headlights are not included under warranty which should be challenged in Court as Consumer law overides manufactures list of exclusion. Their decision to not cover my headlight under warranty is ILLEGAL and if it wasn't for 99 Bikes paying for my replacement light, I would have reported Velectrix to the Department of Fair Trading and suggest others report Velectrix to Fair Trading if they do not honour a warranty claim for a manufacture defect. Below is what is on Velectrix Website... Component Exclusions The following components are deemed to be considered wear and tear and are NOT covered under this warranty: -Tyres and inner tubes/valves -Kickstand -Mudguards -Headlights and tail lights -Handlebar grips -Brakes pads/rotors -Drivetrain components including chainrings, freewheel/cassettes, chain, gear cables I tried contacting Velectrix direct on their 1300 530 031 number and email address "store@velectrix.com.au" for different occasions in the past 3 months, including when I tried contacting them to find out where I could buy this bicycle as well as enquire about this declined warranty claim, and Velectrix NEVER replied to my several attempts to contact them. You only get a voice mail message advising they will call you back when you call them on the above number, but they never answer your call or reply to emails. I will warn others not to buy a Velectrix ebikes especially due to their lack of customer service and their illegal practice. 99 Bikes should reconsider doing future business with Velectrix. As for 99 Bikes, their service has been first class. Thank you 99 Bikes.