I had the best customer service experience due to a small issue of my strap starting to fray after having these for a little over a year. Your staff went above and beyond when I reached out for info on how I could fix them. Long story short- they sent me a new pair within a week after providing pictures of the frayed strap. I 100% didn’t expect that and I’m extremely grateful for this new pair!! I bought my first pair about 7 years ago and since then have collected 4 other styles that I love. You’ve gained a loyal customer and I rave to everyone about my wonderful experience. God bless y’all and keep up the amazing service!!