Now that it has arrived with you, just how much do you love your Uplift 2.0?
If you contacted us with a product related question, how do you feel about the way your question was handled?
“You have packaging issues (magnets napping together, as explained in my email from 25. th April about 8:05 pm or 7:05 pm your time)
Find other remarks in that email.
The product has never been up and running.
Your email response it sadly very bad. Only Tom got back at me a few times.”
“The sculpture is everything I expected it to be - a clever, beautiful and mesmerizing work of art.
Shipping was at record speed. Excellent packaging.
Thank you Tom, Nick and everyone on the team.”
Now that it has arrived with you, just how much do you love your Uplift 2.0?
If you contacted us with a product related question, how do you feel about the way your question was handled?
“Walnut spiral is beautiful with fabulous attention to detail, looks great even when not spinning..
I’m so pleased i have Uplift 1.0 and 2.0.
I highly recommend Uplift to anybody wanting something unique.
They are brilliant for helping one unwind and once you look at them spinning its difficult to stop, truly mesmerising and the mind wonders into a calming mode.”
Now that it has arrived with you, just how much do you love your Uplift 2.0?
If you contacted us with a product related question, how do you feel about the way your question was handled?
“I placed an order for an Uplift 1.0 at the beginning of February. I outreached the company to request any sort of update as it is March and I still have not received my item or any communication regarding my order. I used the chat feature on the website with no response and then tried emailing the company again resulting in no response. I'm basically now out $300 USD with nothing to show for it. An added insult was receiving a general automated email from the company stating they hoped I was enjoying my product knowing I haven't even received an update yet alone the product itself.
UPDATE:
I received a response directly from the inventor Tom Lawton who made no excuses and sincerely apologized for me not receiving my item and the lack of communication regarding any updates. He helped me understand as a young start-up business the challenges they need to address, issues they need resolve, and solutions to each problem. Tom did not hesitate in issuing me a full refund and as an additional courtesy allowed me to keep the item as a free gift if it did in fact eventually arrive to me. I was a little discouraged because I would rather have this unique item instead of a full refund but am grateful for Tom taking the time out to directly address the issues I encountered. I would like to report that as of the end of March my Uplift 1.0 was unexpectedly delivered and I could not be any more delighted. The item is more magnificent and mesmerizing than expected. Even after two months of waiting and through all the difficulties I experienced it was well worth it to own such a beautiful item and I'm wishing the most success for Tom and his business!”
