“Unfortunately poor quality; stitching is already coming apart on the chest and the glue that has been used isn’t strong enough, definitely wouldn’t pay full price.”
Hi! Hi Ryleigh,
Thank you for sharing your feedback, and I’m sorry to hear about your experience with the quality of your item. We strive for high standards, and it’s disappointing to learn that we fell short.
We would be happy to offer you an exchange for a new item. Please let us know if you’d like to proceed with that, and we’ll make the process as smooth as possible for you.
Thank you for your understanding, and we appreciate your support!
Best regards,
“The fit is great for me, but the suit lacks quality in my eyes. One sewing unfortunately ripped open after maybe five uses and glue stains can be see nearly everywhere. I’m so sorry to say that I’m a little disappointed after having looked forward to ordering one of your wetsuits for very long. Also one Idea I had before is to mix sixes of wetsuits (if even possible ;)). Since at least for me I need a size 8 on my legs, but for my upper body size 6 would be perfect. This always brings a big challenge when looking for wetsuits. May be worth a thought.”
“I love the wetsuit, the Color is amazing. I haven’t had the chance to try it out in the water yet, but high hopes it will be great too! Compared to other wetsuits this one is really flattering on a women’s body.
Customer support was very helpful and replied very quickly :)”
“This wetsuit is A) comfortable and snug fit without being too strangled.
I am a West Australian SUP boarder not surfer but winter can be a lot less motivating and this wetsuit makes alllll the difference and those brief moments in the water a dream, swims in the ocean are now a year round thing for me which has in turn helped me get through the year a lot better mental health wise and keeps me agile and fit year round. Love love love this wetsuit, also gorgeous colour ways. Cannot complain! Thank you to the Wallien team. Xox”
“I didn´t receive the wetsuit yet - ref EUR3115, ordered in 2 of July 2023. You´ve put an incomplete address. You´ve put: Avenida da Liberdade, 1250 Lisboa. And this is insufficient information. The correct address it´s: Avenida da Liberdade, 195 - 9º Andar, 1250-069 Lisboa, Portugal.
So, you need to get in touch with the mail distribution company responsible for the distribution of the parcels - CTT Portugal, to inform the correct address. Otherwise they don´t give me the parcel with the wetsuit.
The parcel number it´s DB796241469PT. You can see the distribution chain here: ctt.pt/t/DB796241469PT
I need your help!
Thank you.
Filipa Felgueiras (filipafelgueiras@gmail.com)”
