Hello Bonnie, we are sorry to hear that you did not received your order that was marked as delivered by the courier. Our customer support sent you an email to verify some information as we have already prepared a resolution regarding this matter.
If you wish to refund your order, please return the item to us. We must receive the item(s) within 30 days of the request in order to issue a refund. You may use your preferred shipping method to return your order. Once received, we are able to refund the original charges. We do not reimburse return shipping costs and cannot be responsible for returns lost in transit. If any redemption voucher was applied, it cannot be refunded by AGP.
