Hi Tearia. I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed.
If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe!
Hi Linda! I'm so sorry you're order hasn't arrived. I know how frustrating this must be. We're so sorry that we were not able to respond to you in a timely manner as we would have preferred. We're so glad that you contacted us about the situation; it's important that we get it fixed.
If you have already sent us an email, we should be getting back to you very soon to assist you with a remake. You can also send us a message on Facebook so we can speed up the process. Stay safe!
“The monogram is much smaller than the picture shows you, it also took a very long time to arrive and was shipped half way across the country (even past my own state) for some reason. At least the mug itself is good quality.”
Hi Neil! Thank you for sharing an honest review of your experience with us. I am sorry that your experience didn't quite match your expectations. We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short.
We’ve seriously taken your feedback as this is very important in how we can improve our services as a company as we grow. We will do everything we can to make sure this doesn't happen again. Thank you so much for letting us know. Your feedback is valuable to us.
“The monogram and deer antlers turned out perfectly! Nice heavy glass cup. I was happily surprised, by such a great product, for such a great price! Love love love!!”
