What occasion or event did you buy this for?
Christmas
“My item was not monogrammed as I requested. I have emailed and called numerous times and my issue has not been resolved yet. The customer service sucks and I will not purchase from this site again.”
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. It appears that you have been assisted by one of our supports. We appreciate you working with us in resolving this issue.
“As you can see in the attached photo this arrived WITHOUT the personalization I ordered. Numerous attempts to have this rectified have fallen on deaf ears. After receiving automated replies that fail to provide any solution I finally received an email asking me to submit a picture, which I promptly obliged (I submitted the photo below). Yet I have not heard back with how they plan to provide a solution. For a family-run company that says it prides itself on customer service I would highly suggest you put your money where you mouth is.”
I'm so sorry to hear about this. We have already processed a replacement for you. Your order will be processed and shipped as soon as possible. You will also receive a notification via email once your order ships.
