Apologies to hear about the incorrect order detail. Please send us an email at agpsupport@agiftpersonalized.com and we should be getting back to you very soon to assist with a remake. You can also send us a message on Facebook so we can speed up the process.
Hi Carter. Thank you for sharing an honest review of your experience with us. I am sorry that your experience didn't quite match your expectations.We're so glad that you contacted us about the situation; it's important that we get it fixed. Our mistake has cost you a lot of time and money. Please allow us make it right.
If you have already sent us an email, we should be getting back to you very soon to assist you with a remake. You can also send us a message on Facebook so we can speed up the process. Stay safe!
“The personalized lettering on the glasses is MUCH smaller than the lettering shown on the website example and the name I requested has FEWER letters than the one used in the website example. I am VERY disappointed and will be sure to post negative online reviews on Yelp, etc. to help other people avoid your company.”
Hi Maletha! We're so sorry that we were not able to respond to you in a timely manner as we would have preferred. Regarding the product's poor quality, this is not a typical of us and can assure you that it wouldn't happen again. We're so glad that you contacted us about the situation; it's important that we get it fixed.
If you have already sent us an email, we should be getting back to you very soon to assist you with a remake. You can also send us a message on Facebook so we can speed up the process. Stay safe!
HI Karen. We're so glad that you contacted us about the situation; it's important that we get it fixed. Our mistake has cost you a lot of time and money. Please allow us make it right. Please send us an email to discuss what happened in detail.
“I ordered these for fathers day. They took so long to recieve that it was past fathers day when we recieved them. When they arrived 2 out of the 4 were broken. I sent proof the breakage. They sent 2 replacements within a month and they were not broken, but the wrong size glass. The two new ones are way smaller than what I ordered. I am tired of dealing with this company, so I am just keeping the mismatched set....”
Hi Kristal. Thank you for sharing an honest review of your experience with us. I am sorry that your experience didn't quite match your expectations.We're so glad that you contacted us about the situation; it's important that we get it fixed. Our mistake has cost you a lot of time and money. Please allow us make it right.
If you have already sent us an email, we should be getting back to you very soon to assist you with a remake. You can also send us a message on Facebook so we can speed up the process. Stay safe!
Hi Nicole. I'm so sorry you're order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed.
If you have already sent us an email, we should be getting back to you very soon to assist you. Stay safe!
