“I was surprised to see in small letters (T is for Turner). I think it distracts from the decanter itself. I didn't see that on the advertisement.
We reached out to you right after we received this item. There is a chip in the decanter and it doesn't just have a T and the name Turner. It has T is for Turner. That looks so dumb. This was for a Christmas present but I would like my money back and will not reorder.”
I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
“It's took over 2months to received the item. Want me to find out that if it's broke during shipping took another couple months to get it replaced. Very unorganized customer service the only way I could get in touch with anybody was to use Facebook Messenger.”
I apologize for the condition in which your order arrived. Please send us an email at agpsupport@agiftpersonalized.com and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short.
I've forwarded your complaint to the store management team as well as our customer support team. We will do everything we can to make sure this doesn't happen again.
