What occasion or event did you buy this for?
Christmas
“Waste of money! Glasses were broken and the top of the decanter did not fit. I called customer service left a voicemail and sent an email with pictures. NO RESPONSE! Very disappointed”
Hello Jeni,
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. We would like the opportunity to talk and check with you on how we can turn it around and make things right.
We will have our customer service team reach out to you so that we can resolve this as soon as possible.
“I ordered eleven sets as Christmas gifts for my clients the first week of December and paid the upgraded shipping to ensure that I would receive them before Christmas, they arrived on December 27th. According to their website, I should have received them no later than the 16th. They say they are a gift set but do not come in a box, all were wrapped separately and we're missing two of the decanter stoppers. Not a good experience.”
Thank you for your feedback. We apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.
What occasion or event did you buy this for?
Christmas
“Good quality
Wish I could have gotten it in time to give my son for Christmas, he lives out of state and probably wont see him again until next Christmas, he's in the service”
Thank you for your feedback, Jayde. We are sorry to hear that there are some issues regarding the item that you received. We will have our customer service team reach out to you so that we can resolve this as soon as possible.
What occasion or event did you buy this for?
Christmas
“My Decanter arrived in a million pieces. I was very disappointed as it was a Christmas present. I sent an email to the company and never heard back from them. I do not recommend this company for any purchase.”
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. We would like the opportunity to talk and check with you on how we can turn it around and make things right.
We will have our customer service team reach out to you so that we can resolve this as soon as possible.
