What occasion or event did you buy this for?
Special Event
“I ordered 6 sets of the decanters. One set arrived broken. I've reached out several times for a replacement set but still have not even received a response. Then they wanted us to rank the customer service call we had with one of their employees. We never had a customer service call with ANYBODY yet. Their policy states you need to contact them within 5 days of delivery if any broken items. I reached out the same day as delivery and still no response. Not a call or email. These were for gifts and now one of my sons will not get one. Very frustrated!!”
Thank you for sending a photo and letting us know of this Joannie.
Our apologies for the broken decanter, We have already requested for a replacement to be processed.
The tracking information will be sent to you through email once your replacement has been shipped.
“The "stamp" of my name was shallow and appeared to be hazy and not sharp.
I was not happy with the quality of the engraving what-so-ever, but I suppose you get what you pay for.
i will definitely not be recommending this product to any of my friends.”
Thank you for your feedback Joel and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.
What occasion or event did you buy this for?
Christmas
“I was very pleased with the monogramming however I for some reason thought I was getting four glasses. Was a little disappointed when they were only two other than that I was very happy.”
