Hello Kelley, we are sorry to hear about the incorrect order that you received. Rest assured that your refund is on it's way. It will be posted back to your mode of payment in 3-5 business days. A refund notification will also be sent through your registered e-mail. Once again, we apologize for the inconvenience.
“I NEVER received the decanter. Just 2 glasses after almost 2 months. A horrible experience which is disputed thru paypal.. A special gift for my brother in law. We were very embarrassed with this whole situation.”
I'm so sorry to hear about this. We will send a replacement for the missing item. You will receive the tracking ID for this once my production team has shipped.
Hi Michelle,
I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
“It arrived cracked and then shattered when put top in. Also had wrong initial on it. Emailed company but have not ever received a response. But they got their payment before even making”
I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
“This decanter set was a huge disappointment. The font on the image is much smaller than in person. I also ordered the decanters on November 23rd 2021 as Christmas gifts, and did not receive them until January 20th 2022. To add insult to injury, the decanters arrived without tops (stoppers). Which makes the decanters useless!”
I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
“I was ok with what I ordered. I wasn't pleased with the poor customer service. I was told when I ordered my gift that it would take between 7 and 15 days to deliver. I calculated the latter delivery date and that day came and went. I sent an Email asking for a status update and followed this up with another inquiry a few days later since I didn't receive a reply. I never received a reply. The gift I ordered should have been delivered in time for Christmas. Instead it was delivered on December 29, 2021. I understand there are delays. Had someone responded to my Email with a status update, that would have been acceptable. Poor customer service is not caused by Covid like mail delays.”
“The shipping took much longer than advertised. The Christmas present I order the first part of December didn't arrive until after the first part of the year.”
