“I have been trying to contact the company for 10-12 days now. My order finally arrived, after Christmas and is incomplete. There is no stopper for the decanter and I only received one glass instead of 2. I have yet to hear back from the company. I've tried to reach them via phone and email, but so far no luck. Extremely disappointed.”
I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
“After several attempts to email with no response until after the third email. Poor quality and broke before could even use. Very disappointed in customer service and quality.”
“Product was fine, but had to threaten to cancel order/report as fraud to get it sent and even then it arrived at the last minute (later than indicated when order confirmed), after I already purchased another gift for the intended recipient.”
“The item was fine after over a month waiting for it. I attempted to contact the company six times via email and Facebook with no response. It wasn’t until I wrote a complaint with the better business bureau that I received a shipping notification the following day (ironic). Still no word from the company. 0/10 would not recommend.”
