“The compass arrived open and I can’t seem to get the lid to stay closed. I can’t give this gift as it is now. I have reached out and am waiting to hear back about what to do about this problem.”
Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports. We appreciate you working with us in resolving this issue. We'll do better in the future.
What occasion or event did you buy this for?
Anniversary
“I ordered a silver compass for a 25th anniversary but received a gold one. And as I opened the compass it promptly fell out of the case. Then of course silver compasses are now out of stock so at least I got a refund.”
“The compass showed up in good condition but the wooden box was damaged. Customer service has not responded to any of my inquiries about getting a new box sent.”
Hello Kiley, We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can fix this as soon as possible.
“The compass was just what I hoped for and the person receiving it described it as " classy". After receiving it, I saw the wooden box was misaligned and did not close properly. Representatives from A Gift Personalized were understanding and shipped out a replacement box in a very timely manner!”
“My husband was really touched to receive this inscribed compass. I too was very happy with the value for my money. The company sent it in a timely fashion. Well done.”
