Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. We would like the opportunity to talk and check with you on how we can turn it around and make things right.
We will have our customer service team reach out to you so that we can resolve this as soon as possible.
What occasion or event did you buy this for?
Christmas
“Dear Sirs,
I am a repeat customer. I have ordered with you before and been pleased. However, this year I am disappointed and dismayed. I ordered these items on November 28, 2022. They barely arrived in time for Christmas and to my horror there was one of my items prepared and delivered completely UNacceptable. I ordered a photo ornament for my soon to be daughter in law that I was anticipating her opening expecting this gift to be a cherished memory for years to come. This photo on the ornament had the hole punched right through her face!!! Imagine the shock she must have experienced when seeing that headless picture as her gift from me! I have no words to describe how terrible I felt. She asked me if the preview showed this and I assured her it did not. This was an unnecessary mistake your company made and could have had detrimental relational repercussions. Do you not have any quality controls in place??
I expect you to advise on how you would like to rectify this issue. Either reprint this ornament properly and expedite shipping or refund me immediately. I will wait expectantly to hear back from you.
Thank you
Sharon N”
Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports. We appreciate you working with us in resolving this issue. We'll do better in the future.
Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports. We appreciate you working with us in resolving this issue. We'll do better in the future.
