I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
“I was very disappointed with the roughness of the cut within the personalization. It is very rough to the touch, will be difficult to clean properly (therefore unsanitary) and it also affects the overall coloring and legibility of the writing.”
I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.