I apologized for the inconvenience. I will request to send a replacement for the missing item. You will receive the tracking ID for this once my production team has shipped.
“The the printing on the board had a wide band of light tone all the way from left to right. This was NOT due to variations in the wood. I don't know why someone would ship the item looking like it did. Fortunately, the seller agreed to send a replacement. A little quality inspection would have prevented this from happening”
Sorry to hear that you didn't like the board you received. Your replacement has been made and shipped out already. Should you need further assistance please email at: agpsupport@agiftpersonalized.com
Stay Safe!!!
“I was very disappointed in the product. I attempted to email customer service, but the email just kept bouncing back and I got annoyed. It was a shower gift and I went out and purchased something else because I would not give that product to newlyweds. I had requested what are my options for a refund, but as I say your email kept bouncing back as nondeliverable”
I’m sorry that you were unable to reach out to us, if you reply back to the confirmation email that is a non-reply email.
Apologies that you didn’t like the board you received. Because we use 100% natural wood we can’t guarantee how the grain of the wood will affect the product. Due to the nature of wood products, the actual shade and color of our engraving may vary slightly from lighter to darker.
Please contact our support team at: agpsupport@agiftpersonalized.com for further assistance with your order.
“I actually purchased it for a bridal shower gift. It was 1st time ordering. It was a huge hit! The bride and groom loved it!! I will continue to look and shop now that I've seen the quality of your items.
Thank you!”
“Worst experience. Ordered on 4/18/21 and have not received it yet as of 5/18/21. Ordered this personalized gift for a friend’s 25th. Followed up with Agpsupport 2ce and still have no results. Terrible customer service. Extremely disappointed. As for the quality of the board itself, I can’t speak as I haven’t seen it yet.”
I'm so sorry your order hasn't arrived. I know how frustrating this must be. Please send us an email at agpsupport@agiftpersonalized.com and we should be getting back to you very soon to assist.
I've forwarded your complaint to the store management team as well as our customer support team. We will do everything we can to make sure this doesn't happen again.
