“I paid for the more expensive shipping thinking it would be expedited, turns out it is not faster. Waited a month for the item and wasn’t delivered, so I intended to cancel the order when they finally notified me that they lost my package.”
HI Jenna. Thank you for sharing an honest review of your experience with us. I am sorry that your experience didn't quite match your expectations.We're so glad that you contacted us about the situation; it's important that we get it fixed. Please allow us make it right.
If you have already sent us an email, we should be getting back to you very soon to assist you with a remake. You can also send us a message on Facebook so we can speed up the process. Stay safe.
Hi Anna Kaye. Thank you for sharing an honest review of your experience with us. I am sorry that your experience didn't quite match your expectations. We're so glad that you contacted us about the situation; it's important that we get it fixed.
If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe!
“Please give yourself at least 3 weeks for personalized board. My niece is very pleased with her personalized board. I plan to order another one. Great communication with vendor as well.”
