“The product itself was okay, but the fact that my order was very late and I didn’t have no updates for quite some time really upset me, and disappointed the person I was gifting the item too.”
Hi Alona, Thank you for sharing an honest review of your experience with us. I am sorry that your experience didn't quite match your expectations.We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you further..
“Cutting board was perfect! High end appearance! Ordered for a wedding gift but it didn’t arrive on time due to delays caused by Covid-19 which was understanding.”
“It was nice looking but the wood was thin and the edge snapped off after the first use. I tried emailing the customer service two times to question a replacement or refund with no response.”
Hi Jenna. We're so sorry that we were not able to respond to you in a timely manner as we would have preferred. Regarding the product's poor quality, this is not a typical of us and can assure you that it wouldn't happen again. We're so glad that you contacted us about the situation; it's important that we get it fixed.
If you have already sent us an email, we should be getting back to you very soon to assist you with a remake. You can also send us a message on Facebook so we can speed up the process. Stay safe!
