“I gave this a one star due to the fact that I received a broken cutting board. I sent numerous emails and called a dozen times leaving over a half a dozen messages with no response. I called one time on a number that wasn't attached to my account, didn't leave a message and 5 days later someone called on the number that wasn't attached to my order to ask if I needed help placing a new order. I never got a response on a single emails or message in response to my original order. Once I finally talked to someone she said they would make a new one but that it wouldn't come in time for Christmas due to the order in which they were processing orders. She said they were fulfilling the oldest orders first, which I thought would mean that my remake would get done faster, but that was not the fact. She said a remake is a new order and that I would have to wait my turn in the production line. Although the item engraving is nice the QC on finished products is not satisfactory. All in all I will have to give someone a broken gift for Christmas while we wait for the replacement. That's sad!”
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. It was an uncommon instance, and we will use this as an opportunity to improve our services in the future.
What occasion or event did you buy this for?
Retirement
“Was very nicely done and great value! I am very pleased with this cutting board. I have already referred your company to others … was quick to receive it as well . Very please customer☺️Thank you”
