Thank you for your feedback, Lauren. We are sorry to hear that there are some issues regarding the item that you received. We will have our customer service team reach out to you so that we can resolve this as soon as possible.
“I love my personalized lanterns! They are exactly as pictured/described. I was a little concerned about them getting damaged in shipping, but everything was packaged very well with all the glass pieces individually wrapped and secured. Very happy with my purchases and I would definitely order from them again!”
“3 of the 4 lanterns were exactly as described and absolutely beautiful! Unfortunately, one of the lanterns had the names smeared and make it impossible to read.”
