“These cutting boards would have been cute but they were all thrown into one bubble mailer together with now additional padding or even paper or plastic wrapped around them to protect them. They arrived with chips missing off the sides and one has a defect where they drilled the hole out it has an extra notch in a weird place. Obviously not check before being sent out. I reached out to their customer service, received a response asking for pictures which I had already attached. Then never heard another word back. They also claim to ship within 3-5 business days but it was 11 days before they even shipped my items. Terrible quality and customer service.”
I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
“I emailed customer service late Friday and as of late Saturday, have not received a response. I admittedly didn’t pay much but am very disappointed. The print is not uniform and barely shows
In spots, the board is rough and unfinished and is splintered in the top left corner. This was for a gift, ordered a few weeks ago, no time to wait for replacement, very disappointed.”
We went ahead and processed a replacement and it will be shipped out as soon as possible. Your safety is our priority and we would not require you to return the incorrect items back to us. You will receive a notification email once it's been shipped out.
I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
