“I only Received one of the two mugs I ordered after contacting support I have not heard back and that was a week prior to Christmas if someone could get back to me that would be great or a refund very disappointing that no one has gotten back to me about this issue”
I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
“I love the mugs, but I thought they were going to say hot cocoa after my grandchildren’s names. They just came with each name with an apostrophe s. Directions were not clear that I had to include hot cocoa in the personalization instructions.”
I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
“The mug and the normal writing looks
Good. However, when I had it personalized with the teachers name on it, the writing is so light and small you can barely see it.”