Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports. We appreciate you working with us in resolving this issue. We'll do better in the future.
What occasion or event did you buy this for?
Christmas
“I ordered two personalized pillowcases and two pillow inserts. Order took a lot longer to ship then stated on site and shipping took about a week to receive. When I got my order one day before Christmas I was missing both inserts. I only received the pillow cases. The pillow cases looked ok, but there was some bleed through from the printing. The backs of the pillows had a faint bleed from the front. I then emailed and called and only got an automated email reply a few days later telling me to email again or call. When I finally got someone on the phone I was able to get my refund a few days after my call. Would not use this company again. Had half a gift for Christmas and had to run around to find pillow inserts after Christmas and bring them to my friends.”
Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports. Although it was an uncommon instance, we will use this as an opportunity to improve our services in the future.
