“I ordered the personalized pillow covers and they are great. I never received my pillow inserts. I called customer service and told me I would receive a notification when they shipped and 6 days later I have not received a notification!
Frustrated since these are gifts.”
Hello Pamela,
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. It was an uncommon instance, and we will use this as an opportunity to improve our services in the future.
“I wish I could honestly review this product, but it never showed up. I’ve contacted customer service several times and have only received a new order number, but no shipping confirmation. At this point I would not purchased from this company again.”
Hello Jessica, Our apologies if you have not received any shipping information yet. Rest assured that the missing item from your order is already being processed the tracking information will be sent to you through email once it has been shipped.
“I ordered 4 pillows and mistakenly only ordered 3 inserts. The team quickly rectified my mistake and the 4 insert arrived with plenty of time for my gifts to go out. The inserts fit the pillow cases perfectly.”
