Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.
Hello Gayle, We are sorry to hear that there was a problem with the item that you received. For quality and production purposes, kindly reply to the email we sent you with the photo of the affected items that shows the issues that you mentioned so that we can have it checked.
What occasion or event did you buy this for?
Christmas
“The pad seems very good. My only disappointment with it was that the words “Sketch Pad,” did not show up the same as the name but much lighter. I think it would have looked better if both lines had matched.”
What occasion or event did you buy this for?
Christmas
“Have ordered 4 of the sketch pads and are very pleased with 3 of them. The word Sketchbook on the last one I ordered was very light, the others stood out. Am adding a pic to show the difference. Other than that, very pleased with the quality.”
Thank you for your feedback Maureen, we are sorry to hear that courier mishandled your package resulting to a minor defect of the rings on your sketchpads. Rest assured that we will forward your feedback to their management so that this won't happen again in the future.
