Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports. We appreciate you working with us in resolving this issue. We'll do better in the future.
“It came poorly wrapped so it was completely broken and shattered. Have tried reaching out multiple times and no response. Very poor quality engraving. And I’ve tried twice to work with this company and I’m very disappointed!”
I went ahead and processed a replacement and it will be shipped out as soon as possible. Your safety is our priority and we would not require you to return the incorrect items back to us. You will receive a notification email once it's been shipped out.
Please feel free to contact us if you have more questions!
We are experiencing volume well above what typically occurs during Holiday Peak due to the ongoing health crisis. New scanning practices limit contact with parcels moving through the network, which may reduce visibility into parcel status and movement.
We appreciate your patience as we navigate through these unprecedented times.
Hello Katherine,
Thank you for bringing this to our attention and we are absolutely sorry for the late revert.
There has been a slight delay with our responses due to the holiday surge of inquiries couple with a few email technical on our end but we are back on track.
For our quality control and training records, will you please send me a picture of the item again? You may simply send or attach it here, once this has been received I will be able to help rectify this issue.
We appreciate your patience and if you have any other questions please let me know.
I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
