What occasion or event did you buy this for?
Christmas
“I ordered the decanter and 2 whiskey glasses on 12/2. I still have not received my order. Per the tracking, it’s been sitting in IL since the 23rd and has not moved. Very dissatisfied with this purchase.”
Thank you for your feedback, Josephine, We are sorry to hear that there are some issues regarding the item that you received. We will have our customer service team reach out to you so that we can resolve this as soon as possible.
Thank you for your feedback. We apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.
What occasion or event did you buy this for?
Birthday
“Again, the personalization is incorrect. The glasses are okay but the decanter isn't great. I am working with the company to resolve the issues. Hopefully they will correct the situation.”
Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports. We appreciate you working with us in resolving this issue. We'll do better in the future.
“It took 2 weeks for my cousin to receive his gift and when he did receive it, one of the glasses was broken. I reported all of this in an email and a phone call and even sent them a photo of the broken glass. he still has not received a replacement glass. order number #142881.
what can your company do to make this right?
thank you,
debra giovannone”
Hello Debra, We are sorry to hear that your cousin received the order with one of the glasses broken. Our customer service team already requested for a replacment and is now being process. The tracking information will be sent through the registered email once the replacement has been shipped.
