What occasion or event did you buy this for?
Christmas
“Came after Christmas when I ordered in more than enough time to receive it for Christmas and on top of that the decanter came broken . I emailed numerous times to no avail !”
Hello Jane,
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. We would like the opportunity to talk and check with you on how we can turn it around and make things right.
We will have our customer service team reach out to you so that we can resolve this as soon as possible.
What occasion or event did you buy this for?
Christmas
“I've tried several times to call and email you regarding the error in the monogramming. You used the wrong letter. This item is a gift and I'm very disappointed. You have made no attempt to rectify this problem. I can not give a good review at this time”
Thank you for taking the time to provide us with feedback regarding your experience. It appears that you are being assisted by one of our supports. We appreciate you working with us in resolving this issue. We'll do better in the future.
What occasion or event did you buy this for?
Special Event
“I never received my 2nd set that was shipped together. You won't respond yo an email or phone call either. Second review I've done. Refund my money or send my order”
