Hello Lori,
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. We would like the opportunity to talk and check with you on how we can turn it around and make things right.
We will have our customer service team reach out to you so that we can resolve this as soon as possible.
What occasion or event did you buy this for?
Christmas
“We were very pleased with the Decanter & glasses! There was a slight problem, that was handled promptly. Would definitely recommend this company and their products.”
What occasion or event did you buy this for?
Housewarming
“I cannot believe this was even shipped to me. The engraved name was sloping downward looking completely cockeyed. Above the single letter “P” the glass was scratched and the top to the decanter had a circular crack along with another very noticeable defect. Absolutely awful. Will not ever order from you again and will tell those I know to never order from you.”
Hello Tracey, We are sorry to hear that there was a problem with the item that you received.
We have already requested for a replacement to be processed. The tracking information will be sent to you through email once your replacement has been shipped.
