Hello Roxanne,
Thank you for bringing this to our attention and we are absolutely sorry for the late revert.
There has been a slight delay with our responses due to the recent holiday surge of inquiries couple with a few email technical on our end but we are back on track.
Looks like this has been resolved by one of our agents, for further follow up, please send us an email using the same email thread.
We appreciate your patience.
I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
“The Decanter set arrived after 4 weeks. Well after Christmas. The monogram on the Decanter was severely off-centered. I emailed the company 3 times before reaching out on Instagram where I finally got a response. I have used this company before with no issues so I was surprised by the lack of customer service.”
I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
