Thank you for your feedback, Cherlece. We are sorry to hear that there are some issues regarding the item that you received. We will have our customer service team reach out to you so that we can resolve this as soon as possible.
What occasion or event did you buy this for?
Christmas
“The name was misspelled even though I sent you a correct name and initial.
The corrected name should be: M - Messick. When I received the gift it was misspelled>
Messkick. I am very unhappy and want this corrected. I want to hear from you immediately.
spoiled Christmas for me and the one I gave it to. I am going to contact my credit card company to
if I do not hear from you.”
Thank you for posting a review, and we’re sorry to hear that your item was not personalized as you wanted it to be. We would like the opportunity to talk and check with you on how we can turn it around and make things right.
We will have our customer service team reach out to you so that we can resolve this as soon as possible.
“My order came with wrong letter on the canter and I email twice and still on response to it so right now I'm not a happy customer because on Christmas my son open his gift I been so excited to give him only open it to wrong Letter on it... so no I'm not happy customer”
Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports. We appreciate you working with us in resolving this issue. We'll do better in the future.
“Awful service! Ordered weeks before Christmas, paid priority processing and item still isn’t here. I was told they were running behind because of the # of orders but said they would expedite shipping to ensure I received it in time. They did not. Item didn’t ship until two days before Christmas and will not be here until a week after. Terrible service. Refusing item and filed a dispute with the bank. Don’t waste your time or money.”
Thank you for taking the time to provide us with feedback regarding your experience. We deeply apologize for the items being delivered late, and for not meeting the promise you had with ordering and receiving the product. We understand how important the product was for the special day, and we sincerely regret that we didn't meet your expectations. It was an uncommon instance and we’ll do better in the future.
