Thank you for your feedback. We apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.
Hello Sheila, we are sorry to hear that you received part of the order broken. We will have our customer service team reach out to you so that we can resolve this as soon as possible.
What occasion or event did you buy this for?
Christmas
“Quality is great, however, the stopper for the decanter was not included with my order 165315. I emailed customer service on 12/15/22 and they replied a couple of days later saying another would be shipped. I replied to that email asking if I would get a tracking number but have never heard back.
Still have not received the stopper.
I had to give the gift to a colleague yesterday without it, but promised the stopper was coming seperately.
Can someone update me on this?”
Thank you for your feedback, Danielle. We are sorry to hear about some issues regarding the item that you received. We will have our customer service team reach out to you so that we can resolve this as soon as possible.
Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports. We appreciate you working with us in resolving this issue. We'll do better in the future.
What occasion or event did you buy this for?
Birthday
“I ordered 2 sets of Decanters. They are very nice BUT they came without lids. We emailed and called customer service twice about this. We were told they would send them but as of yet they have not.”
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. It was an uncommon instance, and we will use this as an opportunity to improve our services in the future.
