HI Millicent. I apologize for the condition in which your order arrived. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you with a remake. You can also send us a message on Facebook so we can speed up the process. Stay safe!
Hi Tina. I apologize for the condition in which your order arrived. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you with a remake. You can also send us a message on Facebook so we can speed up the process. Stay safe!
Hi Latanya. I apologize for the condition in which your order arrived. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you with a remake. You can also send us a message on Facebook so we can speed up the process. Stay safe!
Hi Karen. We're so sorry that we were not able to respond to you in a timely manner as we would have preferred. We're so glad that you contacted us about the situation; it's important that we get it fixed.
If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe!
Hi Katrina. I apologize for the condition in which your order arrived. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you with a remake. You can also send us a message on Facebook so we can speed up the process. Stay safe!
“I ordered product for Father's day in early June. Ad said it would arrive before or on Father's day. It is now July 24th and the item is still showing in transit. I am highly disappointed.”
Hi Paula. I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe!
“I am not a happy customer! Pro curt not as described. VERY DISAPPOINTED with the product sent to me , I am requesting a full refund. One of the glasses were crushed/broken and the engraving was very small and not as shown in your advertisement, among other things! And not to mention very poor customer service!”
Hi Emma. We try to make our customers' shopping experience easy and enjoyable, and we hold our store to a very high standard. In this case, we clearly fell short. We’ve seriously taken your feedback as this is very important on how we can improve our services as a company as we grow.
We will do everything we can to make sure this doesn't happen again.
Once again, I apologize for our failure to serve you well. Thank you so much for letting us know. Your feedback is valuable to us. Stay safe.
“I ordered this product for personalization in mid June. I received communication in late June than the product had shipped, and was provided a tracking number. When I emailed the company for a status update, I was told that there was a delay due to COVID-19. By mid-July there was no update. I finally was able to locate a phone number and called, only to be told that the product was backordered; meaning production had not even started. The representative agreed to cancel the order and refund my money. The next day I received an email from the company stating that the product was not available. Proactive communication could have saved my opinion of the company, and the order. I WILL NEVER ORDER FROM YOU AGAIN!”
Hi Erica. Thank you for sharing an honest review of your experience with us. I am sorry that your experience didn't quite match your expectations.We're so glad that you contacted us about the situation; it's important that we get it fixed. Our mistake has cost you a lot of time. Please allow us make it right.
If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe!
