Hi Eric! Thanks for taking the time to leave such a wonderful review. It truly means a lot to have our customers share their positive experiences. Stay safe!
“I ordered this for Father’s Day for my two-year-old daughter to get to her dad and it has never arrived. I have sent the tracking information that makes absolutely no sense to the company and they have yet to solve my problem they continue to tell me that it’s going to arrive and it never does. I will never ever purchased anything from this company ever again this is the worst online ordering experience I’ve ever had in my life not to mention it ruined my little girls gift!! I order it 3 weeks before Father’s Day and still sitting here waiting for an order that will probably never come!!”
Hi Ashley,
I'm so sorry you're order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed.
If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe!
“If I could give less then a half one star for this company I would, still waiting for the product after supposedly shipped a month ago blaming it on postal service when I have been ordering this whole pandemic and my packages have been getting to me just fine. Their customer service is the worst, they do not care about their customers. After about ten emails I have given up on ever getting this gift for my father for father’s day. So if this review is for product I could not tell you but if your company, do not use them!”
HI Lisa! I'm so sorry you're order hasn't arrived. I know how frustrating this must be. We're so sorry that we were not able to respond to you in a timely manner as we would have preferred. We're so glad that you contacted us about the situation; it's important that we get it fixed.
If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe!
Hi Janice! We are incredibly grateful that you took time to leave us this note. Thank you for sharing your kind words with us. It means the world to our entire team! We look forward to serving you again. Stay safe!
“Sadly, I cannot review the quality of this item because it never arrived. After three attempts at contacting the company, I still have not heard back. I’m very frustrated with the outcome but still hopeful for a solution and will update my review if my item does arrive.”
“The engraving looks nothing like the picture. The picture makes it look like frosted glass, but it actually appears to be carved. The glass is also super thick, unlike that's shown in the picture”
