“I found that none of the questions on the actual exam reflected the practice quizzes or practice tests I had completed during my preparation. ADA Accomodations were outright ignored.”
Dear Client,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and regret that we did not meet your expectations.
When you contacted us prior to purchasing the exam, we provided detailed information about the accommodations we are able to offer within the constraints of our platform. Our colleague in charge of the exams went beyond the standard process to support you, including waiving the requirement to use a second camera for proctoring and granting you an additional exam attempt, giving you three opportunities instead of the standard two.
Regarding the exam content, we strive to ensure that all questions are aligned with the course's learning objectives and standards. However, the practice exams are designed to reinforce key concepts and get you familiar with the exam environment rather than replicate the final exam exactly.
We value your input and will take it into consideration as we continue to refine our processes. If you would like to discuss your concerns further, do not hesitate to reach out to us directly at support@advisera.com.
“I clicked on a picture to see it more clearly and my whole progress on the course vanished. I did almost the half of the course and watched all videos and now I can't prove that because of an error...”
